Quick Fixes for Common Issues
Ran into an issue? Check this quick cheat sheet before reaching out—most problems can be solved in a couple of clicks!
| What Happened | Why It Happens | How to Fix It Easily |
|---|---|---|
| Did not receive confirmation email | • Ended up in your spam folder<br>• Slight typo in your email address | 1. Check your Junk / Spam folder first.<br>2. Head over to Resend Activation Email and enter your email for a fresh link.<br>3. If the portal says no account was found, register again with the correct email spelling. |
| File upload failed / error popped up | • File is over 5 MB<br>• File type is not supported<br>• File name has special symbols | 1. Use a free online tool to compress your PDF or resize your photo.<br>2. Save your file strictly as .pdf, .jpg, or .png.<br>3. Rename your file with simple letters, e.g. transcript.pdf or photo.jpg, then re-upload. |
| Paid fee, but status still says "Pending Payment" | • Bank reconciliation is in progress (takes 2–4 business days)<br>• Paid during weekends or public holidays | 1. Your status updates automatically within 2–4 business days.<br>2. If more than 4 business days have passed, save your transfer receipt and message us via Contact Us. |
| Transferred the wrong fee amount | • Did not scan the QR code directly and entered an incorrect number | 1. The portal cannot match mismatched amounts automatically.<br>2. Keep your payment slip and reach out to our team via Contact Us with your Applicant ID so we can verify and update it manually. |
| Accidentally paid the fee twice | • Banking app froze and payment was tapped again | 1. Gather both transfer receipts.<br>2. Take a photo of the first page of your bank passbook (name must match the applicant).<br>3. Request a refund for the duplicate transaction via Contact Us. |
| Submitted application and need to edit details | • Realized a typo or mistake after clicking Submit | 1. To keep application records safe and authentic, your file locks right after submission and cannot be edited online.<br>2. For critical details (like National ID or GPA), get in touch with the admissions team via Contact Us right away. |
| Missed the payment deadline | • Did not pay before the round officially closed | 1. The QR code on your pay-in slip expires automatically.<br>2. Your application for this round is canceled.<br>3. If the program offers another upcoming round, you are welcome to apply fresh in that round! |
| Forgot password or registered email | • Lost or forgot login credentials | 1. If you remember your email: Go to Reset Password to receive a reset link.<br>2. If you forgot both: Contact our team via Contact Us with your full name and National ID / Passport number to help locate your account. |
| Screen freezes or buttons won't click on mobile | • Opened inside apps like LINE or Facebook<br>• Heavy browser cache | 1. Open the portal in your phone's main browser, like Safari or Chrome.<br>2. If clicking from a social app link, tap the menu and choose "Open in external browser".<br>3. For the best experience, switching to a laptop or computer makes filling out forms much easier. |
Reaching Out to Support: What to Prepare
If the steps above didn't resolve the issue, prepare these quick details so our team can help you right away:
- Your Applicant ID or 13-digit National ID / Passport number
- Applicant's Full Name
- Applied Program and Admission Round
- A Screenshot showing the error, or your payment transfer receipt
Need More Help?
Feel free to drop a message with your screenshots to our admissions team anytime via Contact Us!